Privacy Policy

Privacy Policy

At Robin Hood Bingo, we take your right to data protection and security very seriously. This Privacy Policy outlines what information we collect from you when using our platform, how it is used, stored, and protected.

What personal information may be collected?

When registering an account with us or interacting with our platform, we may gather the following types of information:

• Account registration information: Your name, email address, password, and other details required to create and manage your user profile.
• Device and browser information: Technical data about your device (e.g., operating system type, version), browser type, screen resolution, language settings, and location based on the IP address or geolocation.
• Usage analytics and behavioural data: Information about how you use our platform, such as pages visited, content engagement metrics (time spent, clicks, etc.), login activity, and other aggregated performance statistics.

We do not collect any sensitive information that is subject to strict regulations. You are assured of a secure environment where your personal details remain private.

Account security

To safeguard your account, we employ various measures:

• Unique user credentials: A combination of username, password, or alternative sign-in methods.
• Two-Factor Authentication (2FA): An additional layer of verification through SMS codes or authenticator apps to enhance protection against unauthorized access.

You are responsible for keeping your login credentials confidential and following recommended security best practices. If you believe your account has been compromised, please contact our support team immediately.

Data storage and retention

We collect, store, and process the information we receive according to applicable laws and regulations. We retain data as long as necessary to provide services or until deleted by request.

Cookies and tracking technologies

To personalize content, analyze traffic patterns, and improve user experience, we may use cookies (small text files) stored on your device. Cookies can also be used for targeted marketing communications with consent.

You have full control over cookie acceptance; you can change settings at any time within our platform or consult the Cookie Policy below:

Cookies Policy

We respect users' decisions regarding cookie usage and provide options to adjust or block tracking technologies according to their choices.

Communication preferences and opt-outs

If you decide to engage with our promotional communications, including newsletters, contests, or other targeted marketing activities, we will handle your personal data in compliance with the regulations. You can also choose not to receive these materials at any time using unsubscribe options provided.

Age restrictions and minor protection

Our platform is intended for adults aged 18 years and above. We do not knowingly collect information from minors unless you provide explicit consent as a parent or guardian for your child's account creation.

We have measures in place to prevent data collection from children under our jurisdictional age threshold. Should we become aware that an underage individual has registered, we will promptly remove the account, and further action may be taken according to local laws governing online content and protection of minors.

Compliance with applicable privacy regulations

Our policy adheres to all relevant data privacy directives and regulations in effect during your use of our platform. If new legislation is passed or interpretations evolve, this Privacy Policy will be updated accordingly.

Third-party services or integrations

From time to time, we may integrate features from other service providers (e.g., for analytics tools) into our platform. 

For further information on these third-party integrations or your personal data handling with Robin Hood Bingo, feel free to contact us.

Your rights regarding personal data

If you wish to correct or have deleted any of the collected data that we hold about you:

1. Log in to your account and navigate to "Account Settings" > "Data Control".
2. Contact our support team via email with clear instructions.
3. You can also use the deletion request link within our platform.

We will honor all data correction or deletion requests in a timely manner, ensuring your personal information is managed according to law and our organizational policies.

Data handling for security purposes

To ensure the integrity of our services, we employ technical measures that may involve logging session information. This includes details about user activity on our website during login sessions but does not extend beyond required security protocols. We log such activities to prevent abuse and maintain system performance.

Please note that, in cases where legitimate business or legal needs arise (e.g., fraud investigations), some personal data might be temporarily stored for investigation purposes under strict controls according to relevant regulations.

Platform usage monitoring

For the purpose of optimizing your user experience, preventing misuse, and maintaining platform safety, we collect aggregated performance metrics. This information is anonymized where possible to protect individual privacy rights.

Additional technical measures for security

• Session management: Every account has its own unique session identifier that prevents hijacking attempts.

• User login protection: Automatic lockout after failed authentication attempts or temporary restrictions if unusual patterns of access are detected.

These and other operational safeguards contribute towards protecting your user information from unauthorized parties.